Cancellation Policy

At MAXCLU, we understand that plans can change, and we strive to provide a transparent and fair cancellation policy for our customers. Please take a moment to familiarize yourself with our cancellation terms to ensure a smooth experience.

1. Order Cancellation:

   • You may cancel your order within 12 hours of placing it without incurring any charges.
   • For cancellations made after the specified time frame, a cancellation fee of 30% of the order value may be applied.

2. Custom Orders:

   • Custom orders are non-refundable once the production process has begun.
   • Any cancellations for custom orders must be made within 12 hours of placing the order.

3. Subscription Services:

   • Subscriptions can be canceled at any time, and the cancellation will be effective from the next billing cycle.
   • Refunds for subscription services are not provided for the current billing cycle but will be processed for subsequent cycles if canceled in advance.

4. Refund Processing:

   • Refunds, if applicable, will be processed within 7 business days from the date of cancellation.
   • The refund will be issued using the original payment method.

5. Returns:

   • If you receive a product that is damaged or defective, please contact our customer service team within 2 days of receiving the order for assistance.
   • Returns for reasons other than damage or defect may be subject to a restocking fee.

6. Event or Workshop Registrations:

   • Cancellations for event or workshop registrations are accepted up to 7 days before the scheduled date.
   • Late cancellations may result in a partial refund or credit toward future events.

7. Policy Amendments:

   • MAXCLU reserves the right to amend this cancellation policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.

By making a purchase with MAXCLU, you acknowledge and agree to adhere to the terms outlined in this cancellation policy. If you have any questions or concerns, please contact our customer service team for assistance. Thank you for choosing MAXCLU, and we appreciate your understanding of our cancellation policy.